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Shipping

Shipping Policy

Shipping Costs 

Deliveries within Australia are sent via Australia Post at a flat rate of $8.00 or $12 for Express Postage.
 
Please be aware that our flagship store and warehouse is based in Port Douglas, QLD which is a regional area and is not part of Australia Post's next day network. so express post, although faster than regular post will sometimes take an extra day. For Express Shipping your order will be shipped the same day, or next business day and will arrive between 2-5 days depending on the destination.
 
International Shipping
International purchases will be sent via Australia Post's International Delivery Services. Postage and handling starts at $20.00. Postage cost is subject to change ranging on item, weight and destination. Delivery times will vary depending on destination. All parcels will then be delivered by the recipients countries local postal service. International orders are generally delivered within 10-15 working days, but can take longer if held up by customs.
 
Delivery Times
Delivery times are based on information from our shipping partners and are subject to delay due to causes outside of our control.
 
Tracking
Once your item has been shipped you will receive email notification from us with a tracking number so you can track your items. Please be aware that the tracking link takes about 12 hours to update. Before contacting us to query the whereabouts of your goodies, please track your item using the code you are given by going onto the Australia Post website which you will find here. You can also call them directly, they will be able to give you more accurate information than we will. Once your parcel leaves our warehouse the timing of it's delivery will depend on Australia Post and our shipping partners and is out of our control. Thanks for your understanding beauty xx
 
Re-delivery Cost
If a parcel is received back in our warehouse from Australia Post due to
*Incorrect address (postcode, state, street name, house or unit number)
*None collection of parcel from post office
*No contact from customer after a card is left from Couriers Please
A re-delivery fee of $10.00 will apply. This payment must be made over the phone using a credit card by calling us on +61740995252. For any queries on this please contact shop@minxandpearl.com

*Please note: For Western Australia and rural areas,  shipping should take 2-7 business days. We pack your parcel super-fast and make sure it gets sent via the option you choose, but Australia Post can sometimes experience delays in WA and rural areas of QLD. We entrust Australia Post with your parcel and do everything we can to make sure it gets to you on time - but any delays they experience are (unfortunately) out of our hands.

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