Returning Your Items
It is our highest priority to deliver to you a product that is to your utmost satisfaction. Being an online store we do understand you may need to return an item, for a liable reason. We don’t refund, we only exchange as long as the garments still have the original tags attached & haven’t been worn or washed. All returned garments must be in the same brand new sellable condition they were sent in.
Minx + Pearl will only accept returned garments if your intent to return has been indicated within 7 days of the date on the invoice issued and we have received your return within 14 days of purchase. Store credits are valid for 3 months, (we are negotiable) and can be used to purchase any item online, or at our flagship store at Port Douglas.
Please note that all sale purchases are final, and we are unable to offer returns, credits or exchanges on sale items unless a garment is faulty.
Please fill out the Return Authorisation Form that was sent with your items and include it in your parcel. You can find the form here if needed, you will need to print it out and complete it. If you are exchanging an item, please include another self adressed satchel with tracking so we can send you back the correct size or item.
Our policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the goods should there be a fault. We will always return or repair on faulty items and will pay for postage costs incurred to you.
Returns will not be accepted if:
- The return has been lodged outside of the allowed return time frame
- Item(s) appear to have been worn (i.e. the garments have marks or an odor) or no longer have a tag.
Please note: Every effort is made to accurately display the colour of our garments online but as computer monitors may vary, your monitor may display a slightly darker or lighter colour. Please also be aware that your garment may not look identical on you, to the way it does on the model pictured, we do our very best to showcase our garments correctly but every woman is beautifully unique in shape, complexion and size and so garments will understandably fall differently on each woman's body.